Frequently Asked Questions

RSL Art Union became Dream Home Art Union as of 16 October 2024.

RSL Art Union has always been more than a prize home lottery, since 1956, we’ve offered dream homes. We've grown to have Australia's biggest prize home line-up, with over $50 million being won this year, and more to come in 2025! Each ticket sold continues to support veterans and families, through advocacy, employment and wellbeing programs, offering new beginnings to veterans as they return from service 

It’s a name that’s rich in history, setting the bar for prize homes and giving you, our valued customers, the chance to win your own Dream Home. While our name is changing, the work our organisation does is not, ensuring we continue supporting veterans and families, now and into the future.

You don’t need to change anything. Your tickets in all draws after 16 October 2024 have been issued in the new Dream Home Art Union name with the same benefits and chances to win as always. Nothing else has changed.

Your VIP subscription with RSL Art Union will be continued with Dream Home Art Union. Your tickets in all draws after 16 October 2024 have been issued as Dream Home Art Union with the same benefits and chances to win as always.

No, this won’t change. If you have any issues, please contact us as you would normally through the 'Contact' page.

Dream Home Art Union is still proudly delivered by RSL Queensland, in the same way as it was run as RSL Art Union. Our connection as their fundraising arm is as strong as ever. The new name Dream Home Art Union is allowing us to grow and continue to support veterans and families into the future.

As Australia’s biggest prize home lottery, Dream Home Art Union will continue to offer the biggest and best prize homes in Australia.

As of 16 October 2024, RSL Art Union has been officially re-named to Dream Home Art Union. We are still the fundraising arm of RSL Queensland and each lottery ticket sold continues to support veterans and families.

We are continuing to roll out the change in name with all banking institutions. Customers may see RSL Art Union on their bank statement until the final transition to RSLQ Dream Home Art Union, depending on their financial institution.

Yes, all tickets are still valid. Any tickets purchased in AU420 before 16 October 2024 were in the name of RSL Art Union. All AU420 tickets purchased after this date are still in the name of RSL Art Union. All tickets from AU421 onwards are in the name Dream Home Art Union. 

We have sourced some of the original posters and collateral from the RSL Dream Home Art Union from 1956 and onwards. At the time the Dream Home was established in 1956, RSL was known as the RSSAILA. This acronym at the time stood for the Returned Sailor's, Soldier's and Airmen's Imperial League of Australia (RSSAILA).

An art union is different from other lotteries, it’s more like a raffle, with a guaranteed winner in every draw.

Dream Home Art Union is Australia’s biggest prize home lottery. An art union where you can buy a dream ticket from just $5, or $10 for Golden Treasure Draws, whilst supporting veterans and families at the same time.

The transition to the new name commenced on 16 October 2024. You may see instances of RSL Art Union while we transition across to Dream Home Art Union. Bear with us as we make all necessary updates.

Yes, our email is changing, you may start to see emails from RSL QLD Dream Home Art Union (@dreamhomeartunion.com.au) in your inbox. There is no need for concern, this is just part of the transition to our new name. There is no impact on your tickets or marketing preferences.

Funds raised through Dream Home Art Union (the new name of RSL Art Union) allows RSL Queensland to provide practical support, assistance, advice and camaraderie to current and former Australian Defence Force members and their families across Queensland and nationally.

RSL Queensland’s mission is to provide care, commemoration and camaraderie to enable veterans and families to live with dignity and respect.

For example, in 2023, RSL Queensland supported 8,411 veterans and their families with their services, found jobs for 285 veterans and their partners, and helped 202 individuals into safe, permanent housing.

You can read about our services and stories at dreamhomeartunion.com.au/about/impact.

Life always has its ups and downs. But as a veteran, or the partner of a veteran, you don’t have to face them on your own.

Whether you're looking for employment, scholarships, wellness programs, or assistance with DVA claims, RSL Queensland has free programs, and people at the ready, to help you achieve your life goals.

To learn more and get assistance, visit www.rslqld.org or call 134 RSL.

Every year we bring you 10 multi-million dollar prize home properties, some with added gold bullion or even luxury cars. Get a sneak peak at future prizes with up to 5 games available for purchase or pre-order at any time. See the VIP Calendar for more on prize draw dates.

In addition to our 10 prize home draws each year, VIP Club members have exclusive entry in two VIP-only Heroes Draws worth millions in gold bullion (subject to State/Territory Licensing approval). In other words, you must be a VIP Club member to be able to purchase these tickets. See the VIP Calendar for more on prize draw dates. Or find out about how you can become a VIP here from $5 a ticket.

Get in early and reserve your tickets before a game officially opens through pre-order. Simply add the tickets to your cart now and we won’t deduct any funds until the draw’s nominated open day. See the VIP Calendar for more on prize draw dates.

If you purchase a ticket book worth $10 or more in one of our 8 prize home draws, or a ticket book worth $30 or more in one of our 2 Golden Treasure prize home draws, you're eligible to win a Bonus Gold prize!

Ranging between $10,000 and $100,000 in gold bullion, the Bonus Gold prize is awarded to the first prize winner and determined by the value of their ticket book purchase.

For more information, please see the Terms and Conditions.

You have the option of taking possession of the gold bullion or selling the gold bullion to claim its value in cash.

Please note that selling costs and market variations apply when selling gold bullion.

After each draw, we attempt to contact the winner by phone as the priority. The winning ticket number will also be posted on our Winners page, Facebook and Instagram shortly after the draw.

See our latest winner stories.

Full details of our current, and some of our upcoming draws are available online – see Prizes.

For the latest draw updates, follow us on Facebook and Instagram.

If you're signed up for our emails, we'll email you on the open day of each draw, giving you all the draw details and the chance to order tickets.

See the VIP Calendar for draw dates.

The transfer of all our lottery prizes to prize winners is not taxable for the prize winner. There may be tax consequences for the prize winner for the ongoing use or sale of the prize. More detailed information can be found via the Australian Taxation Office.

Please note RSL Queensland is not able to provide financial or taxation advice. We advise all our prize winners to seek professional financial and tax advice to fully understand any implications.

Dream Home Art Union (the new name of RSL Art Union) draws are held at ANZAC House, 283 St Pauls Terrace, Fortitude Valley, QLD 4006 or as specified in the Terms and Conditions for each draw. Draw results will be published online, on Facebook and Instagram.

The majority of Dream Home Art Union (the new name of RSL Art Union) prize homes are built brand new, while some are existing homes, expertly renovated. In both instances, RSL Queensland works closely with our accredited partners in the building industry to ensure the highest quality of standards is maintained.

Due to the often residential location and popularity of our prize homes, Dream Home Art Union (the new name of RSL Art Union) has not been permitted by regional councils to conduct open homes because of the disruption to the local community.

Our prize homes might be closed to public viewing, but you can explore them in just as much detail online, any time you like! Visit our Prize page to access draw brochures, photos, videos, floor plans and virtual tours. All addresses are listed on our prize pages, so why not take a drive past and explore the neighbourhood. Dream Home Art Union (the new name of RSL Art Union) will continue to assess opportunities to re-open prize homes to the public into the future.

Dream Home Art Union (the new name of RSL Art Union) tickets that have been ordered online will be emailed to you as soon as they are processed.

If you've pre-ordered tickets, you'll receive your tickets shortly after the draw’s open date.

Updating your email or postal address
You can update your postal address online via your account.

Changing your delivery preferences
To change your delivery preferences, please contact us.

Yes – you can nominate yourself, one other person, or yourself and one other person together, as an entrant on a single ticket, ticket book purchase or ongoing VIP Club subscription.

Each lottery ticket will be allocated to the person or two people named on the Dream Home Art Union (the new name of RSL Art Union) account at the time of purchase.

For more info please see the Terms and Conditions.

For Dream Home Art Union (the new name of RSL Art Union) tickets we accept all major credit cards and debit cards, direct debit (from your nominated Australian bank account), PayPal, Google and Apple Pay.

Please note: Google Pay and Apple Pay are not available when purchasing pre-order tickets alone but are available when combined with tickets in open draws in the same transaction.

Please call us for support if you wish to pay via cheque, or money order (from your Australian bank account). We are not able to accept international cheques.

If you're a VIP Club member, your account or card will be debited on the opening day of each draw. For draw dates please see the VIP Calendar.

For more info please read our Terms and Conditions.

Dream Home Art Union (the new name of RSL Art Union) offers 10 prize home draws every year. A single ticket entry in 8 of these draws is priced at just $5.

Twice a year we run draws where the prize generally includes a whole apartment block rather than a single property. These two draws are priced at $10 for a single ticket.

With all our draws, the more tickets you buy, the cheaper they become. For more on ticket pricing structures, please see the Terms and Conditions.

Yes, overseas supporters can enter Dream Home Art Union (the new name of RSL Art Union) lotteries! However, you will need to check your country’s regulations to ensure you are permitted to do so under local law.

An Australian phone number (mobile or home phone) must be provided for account registration.

Please note that residents of the United States of America, United Kingdom or the European Union who have not purchased tickets in any RSL Art Union draw prior to 25 May 2018 aren't eligible to enter. It is the responsibility of overseas supporters to check their own country’s laws and regulations.

Please also note:

• All Dream Home Art Union (the new name of RSL Art Union) prize and ticket values are listed in Australian dollars (AUD). We only accept payment in Australian dollars.
• Dream Home Art Union (the new name of RSL Art Union) tickets can be purchased via credit card (excluding American Express), debit card, PayPal, or via direct debit from an Australian bank account.
• Whether you can purchase Dream Home Art Union (the new name of RSL Art Union) tickets online while overseas will depend on your banking institution. Please contact your bank for information about international payment processing.

If you buy a ticket book in Dream Home Art Union (the new name of RSL Art Union) draws, you may be eligible for bonus tickets. (How much depends on the value of the ticket book you choose and will be displayed at checkout.)

If your ticket book includes bonus tickets, your bonus tickets will automatically be included with your total ticket allocation.

For more info on ticket bonuses please see the Dream Home Art Union (the new name of RSL Art Union) Terms and Conditions.

Because your ticket purchase provides you with the potential for personal benefit (winning a prize), it isn't tax deductible.

However, every ticket you purchase from Dream Home Art Union (the new name of RSL Art Union) helps provide practical support, assistance, advice and camaraderie to current and former Australian Defence Force members and their families across Queensland and nationally.

Read more about how your support helps.

If we receive your ticket payment after a Dream Home Art Union (the new name of RSL Art Union) draw sells out, your order will be automatically entered into the next prize home draw.

To keep up-to-date with draw open dates, please see our VIP Calendar, Prize page, or Facebook.

You may have an account under another email address that you provided previously. Please try signing in using another email address that you may have provided.

If you're having difficulty logging into your account, try closing your browser and reopening it before trying to log in again.

If you're still having difficulty, please check your internet browser settings to see if the www.dreamhomeartunion.com.au website has been blocked from sending cookies. The site works in Internet Explorer 10+ and all current versions of Firefox, Chrome, and Safari.

As a VIP Club member you'll enjoy a wide range of benefits including:

• Guaranteed entry into all Dream Home prize draws
• Automatic entry into quarterly $100,000 bonus cash draws
• Automatic entry into weekly $5,000 bonus cash draws
• Exclusive entry in the two VIP gold bullion VIP-only Heroes Draws worth millions

See the VIP Calendar for all draw dates.

Through your ongoing support as a VIP Club member, you'll also help RSL Queensland continue providing much-needed assistance to veterans and families and assist in funding programs for veterans throughout Australia. Find out more about joining the VIP Club!

Only VIP Club members can enter VIP-only draws. You can join the VIP Club online.

VIP Heroes Draws: You can increase your chances of winning the VIP-only Heroes Draw (conducted twice a year) by increasing your subscription ticket book value prior to the draw opening. Once the draw has opened additional tickets cannot be purchased.

(Please note, this will also increase your VIP Club subscription value for future draws unless you change it. You can update your VIP Club subscription value any time via your online account.)

Quarterly $100,000 & weekly $5,000 bonus cash draws: Additional tickets aren't available in these VIP only bonus cash draws. If you're a VIP Club member with a valid entry in a current Dream Home Art Union (new name of RSL Art Union) draw, you'll receive automatic entry into the corresponding bonus cash draws.

See the VIP Calendar for draw dates.

For more information, please see the Terms and Conditions or get in touch.

To start your VIP Club subscription and enjoy all the exclusive VIP benefits, simply:

• Sign up online

or

• Call our customer service team on 1300 775 888.

There are 12 draws a year including 10 prize home draws and 2 VIP-only Heroes Draws. Your payment will be debited on the open day of each draw. (For draw dates please see the VIP Calendar.)

Want to see what you could win? Check out the latest prize lineup!

As a VIP Club member you're free to change, pause or cancel your subscription at any time. You can also skip a draw if you like.

To adjust your ticket purchase amount, or skip/pause/cancel your VIP subscription simply log into your account.

Please note that if your subscription is paused, you won't be eligible for any VIP-only bonus draws.

Each VIP Heroes Draw gives VIP Club members the chance to win a share of millions (subject to State/Territory Licensing approval).

Only VIP Club members can enter this draw (held twice a year), offering great odds to win! Tickets in the VIP Heroes Draws are only $5 and VIPs are billed at their regular ticket book value on the open day of each draw.

Find out more about the VIP Club.

VIP Club members with a valid entry in the current prize home draw receive automatic entry into the weekly $5K Pay Day Draws.

The $5K Pay Day Draw is drawn every Thursday at 10am (AEST).

For future draw dates, check out the VIP Calendar.

VIP Club members with a valid entry in the current prize home draw receive automatic entry into the quarterly $100K Quarterly Cash Draws.

The $100K Quarterly Cash Draws are drawn on the nominated day at 10am (AEST) each quarter.

For future draw dates, check out the VIP Calendar.

In the first instance the winner will be notified by phone. If the winner does not have a valid phone number on file, we will reach out via email or mail.

Your temporary security code (which is only valid for up to 15 minutes) may have gone to your email's junk/spam folder.

If it's not there, try clearing your browser's cookies and browsing history and ensure your browser is updated to the latest version. Then click the 'Forgot password' link on the account login page, follow the prompts and recheck your email.

Finally, try checking your email server. If you provided a business or government email address, then security and/or firewall settings may be blocking the message.

If these steps don't resolve the issue, please don't hesitate to contact us.

You can update your contact and payment details online via your account.

To make sure you don't miss out on tickets in upcoming draws, we'll notify you via email/SMS when your card is 3 months away from expiry.

How to choose a secure password

To help keep your account and details secure, your password must contain:

1. A minimum of 8 characters
2. At least 1 uppercase and 1 lowercase letter
3. At least 1 number

For additional security we strongly recommend including one of the following limited special characters: ! @ $ ^ * ( )

We also strongly suggest you use a pass-phrase (a string of uppercase/lowercase letters, numbers and symbols, e.g. ILik3JohnGri$h@m) that you can easily remember, but is hard to guess.

How to secure your password

• Do not share your passwords with anyone.
• Do not write your passwords down anywhere.
• Make it unique. Reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the different places where that password is used.
• If you have many accounts across many different sites, consider using passphrases instead of passwords.
• Wherever it's available, enable two-factor authentication. This further protects your account with a second identity check. (Anyone trying to access your account will need to provide both the correct password and a one-off code sent directly to you.)